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Refund Policy
No Cancellation or Refunds After Order Confirmation
10grams.denimtherapy.in is an online marketplace for premium denim clothing. Once an order is confirmed, we do not allow cancellations or refunds. Please review your order carefully before completing the purchase.
Return & Exchange Policy
We accept returns and exchanges only for defective or incorrect items. To be eligible, the item must be unused, in its original condition, and returned within 7 days of delivery. Customers are responsible for return shipping costs unless the return is due to an error on our part.
Size and Fit Issues
To ensure the best fit, please refer to our detailed size chart before purchasing. We do not offer refunds for size-related issues but may provide exchanges based on stock availability.
Damaged or Defective Items
If you receive a damaged or defective item, please contact our support team within 48 hours of delivery. We will provide a replacement or refund for the item.
Refund Processing Time
Refunds will be processed within 7-10 business days after the returned item is received and inspected. Refunds will be issued to the original payment method used during the purchase.
Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Lost or Stolen Packages
10grams.denimtherapy.in is not responsible for lost or stolen packages. Please ensure that the shipping address provided is secure and accurate to avoid delivery issues.
Payment Gateway Resolution
If you experience payment issues such as duplicate charges or failed transactions, please contact your payment provider directly. 10grams.denimtherapy.in will verify transactions via the payment gateway but is not responsible for resolving disputes.
Order Modifications
Once an order is placed, modifications such as changing the item, size, or shipping address cannot be guaranteed. Please contact our support team immediately if any changes are needed.
Agreement
By placing an order with 10grams.denimtherapy.in, you agree to our refund and return policies. For any questions, please reach out to our support team at denimtherapy2025@gmail.com.